At QA.tech, we’re shaping the future of quality assurance – and we’re looking for a Founding Technical Support & Customer Success Lead to join us on the journey.

If you’re passionate about helping technical users succeed, enjoy solving complex product challenges, and want to work closely with both customers and the product team – this role is for you.

This is a high-impact, early-stage opportunity where you’ll be the go-to person for ensuring our customers get the most out of QA.tech.

💻 What you’ll be doing:

- Onboard new customers and ensure they’re set up for success from day one

- Be the first contact of technical support, helping users troubleshoot issues and navigate the platform with confidence

- Build strong, long-term relationships with technical stakeholders (think QA leads, engineers, CTOs)

- Monitor product usage and proactively identify areas where customers may need help or training

- Translate customer feedback into actionable insights for our product and engineering teams

- Create and maintain support documentation and resources as we grow

- Help us build the foundation for what customer success and support should look like at QA.tech

🫵 You are:

- Experienced in technical support, QA engineering, or a similar customer-facing technical role

- Comfortable explaining technical concepts to both technical and non-technical users

- A strong communicator, proactive problem-solver, and deeply empathetic to user needs

- Familiar with tools like Intercom, HubSpot, Slack, and maybe even some basic SQL or API testing

- Excited to join an early-stage team and shape processes from scratch

🌟 Why QA.tech?

This isn’t just another support role! It’s a chance to help build the future of QA from the inside. You’ll work closely with our founders, contribute directly to product development, and make a real impact on our customers' experience.